Receiving a non-conformity during an MCS assessment can be a headache. Addressing it quickly and properly helps protect your certification and minimise disruption to your business.

For many years, Easy MCS has supported installers in resolving paperwork and admin non-conformities, helping businesses respond to certification bodies and close issues quickly.

We now also support installers with technical non-conformities relating to the installation itself, with direct access to an experienced assessor who understands exactly what certification bodies are looking for.

Support from Someone Who Understands the Assessment Process

Our support is provided by an experienced MCS assessor who has worked across multiple certification bodies and helped train assessors for the redeveloped MCS scheme.

This experience allows us to quickly identify:

• Why the non-conformity was raised
• The most effective way to resolve the issue
• What evidence the certification body is expecting to see

In many cases, the difference between an accepted resolution and a rejected response comes down to how the corrective action is evidenced and explained.

Practical, Installer-Focused Guidance

Our technical non-conformity support is designed to be straightforward and practical.

1. 1. Send us your non-conformity report and any relevant supporting documents
   2. We review the issue and identify what the certification body is expecting
   3. You receive clear guidance on the corrective action and evidence required to close the non-conformity

Why Technical Non-Conformities Matter More Under the Redeveloped Scheme

The redeveloped scheme places greater emphasis on delivered quality and the technical installation itself, meaning assessments will be increasingly focused on installation practice and commissioning evidence.

Non-conformities can also influence an installer’s risk rating within the scheme, which may affect the number and frequency of future assessments. Responding clearly and correctly therefore helps not only to close the non-conformity, but also to maintain a strong compliance record.

Resolve Issues Faster and With Confidence

Responding to a non-conformity quickly and clearly keeps your business moving forward.

With Easy MCS’s technical support, you gain direct access to experienced assessment insight, helping you resolve issues with confidence.

If you’ve received a technical non-conformity as part of an MCS audit and need expert guidance, our team is here to help. Contact your consultant or email our technical support mailbox directly: [email protected]