Privacy Policy

Privacy Policy for GreenPro, a trading name of Evergreen Earth Ltd (‘Policy’)

This website is owned by Evergreen Earth Ltd.

Your use of our website is subject to the following terms and, by using our website, you agree to be legally bound by them. This applies whether you register your details with us or not. Please read these terms carefully before using our website. If you do not agree to these terms, please do not use our website.

Privacy Policy for Evergreen Earth Ltd (‘Policy’)

Evergreen Earth Ltd is committed to ensuring your privacy is protected. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please take your time to read this Privacy Policy carefully. When using our website, this Privacy Policy should be read alongside the website terms and conditions.

Table of contents:

1.Who we are
2. Scope of this Privacy Policy and Changes
3. How do we Collect and Use your Data
4. What Personal Data might we Collect from you
5. How e Use your Personal Data
6. Data Security and Integrity
7. Disclosure of your Personal Data
8. Where is your Data Stored
9. Change of Purpose
10. Your Rights
11. How long do we keep your Personal Data
12. Complaints
13. Contact Us
14. Cookies

1. Who we are

Evergreen Earth Ltd, is a company registered in England and Wales under company number 07588438 and having its registered office at The Edge Business Centre, Clowes Street, Manchester, M3 5NA. In this Privacy Policy references to “We”, “our” and “us” or “Evergreen Earth” or “GreenPro” refer to Evergreen Earth Ltd.
This is the Privacy Policy for our Websites: on homelyenergy.com, toolkit.greenpro.co.uk, easy-mcs.com and easy-pasplus.com. In this Privacy Policy references “Site”, “Website”, and “Websites” refer to homelyenergy.com, toolkit.greenpro.co.uk, easy-mcs.com and easy-pasplus.com along with our Apps (Homely Mobile App).
Our mission is to guide everyone to a more sustainable lifestyle through eco-friendly living. This is why we place so much importance of establishing trust with our consumers and customers. We are committed to protecting and respecting your privacy. We will only process or otherwise disclose your personal information as described in this Policy.
We operate under a number of trading names which reflect the different services and products we have available to assist our customers. These include: GreenPro; Easy MCS; Easy PAS Plus; Installer Toolkit; and Homely. When we refer to ‘Evergreen Earth’ in this Policy we are referring to each of these trading names collectively, unless stated otherwise.
For the purpose of the UK GDPR and the Data Protection Act 2018, the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 and any supplementary, subsequent or secondary legislation and regulations, Evergreen Earth is the data controller for your personal data, as set out in this Policy.
Where we refer to “personal information” in this Privacy Policy, we mean information which constitutes “personal data” under the UK version of the General Data Protection Regulation (the “UK GDPR”). This can be any information that directly identifies you (such as your name or email address), but also information that identifies you indirectly or would identify you when pieced together with other information (such as your age, gender, demographic information, IP address, and cookie identifiers/other unique online identifiers).

2. Scope of this Privacy Policy and Changes

This Policy aims to give you information on how we collect and process your personal data through your use of our websites (see 3.2), including any data you may provide when purchasing or receiving our services, when registering an account or profile on our websites; downloading our Apps; when your employer or main contractor is an customer of ours when using our websites or when you communicate with us; when you sign up to any newsletter or email list; or when you enquire about our services or products. This policy also set out when we may communicate with you in relation to our services, products and business, as well as the data we need to process in order to provide our services and products.
As with all our policies, we may revise and update this Policy from time to time, and any updates will be placed on homelyenergy.com, toolkit.greenpro.co.uk, easy-mcs.com and easy-pasplus.com. Please refer to these websites regularly to check any changes and updates to this Policy.

3. How do we Collect and Use your Data

We only collect and process data about you where we have a reason for doing so and only where that reason is permitted under data protection law. This section sets out how we collect and use your data.

It’s important that you keep your personal information with us up to date, so please let us know if anything changes.

3.1 We will receive your personal data when you provide them to us yourself.

3.1.A. Direct interactions. You may give us your Profile, Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

purchase and receive our services and/or products;
when you phone, email or contact us on social media
create an account for one of our services or Websites;
purchase and use or install one of our products
download an App;
you enquire about or purchase services on behalf of your employer/business;
enquire about or discuss our services and/or products;
subscribe to our newsletter or mailing list;
request marketing to be sent to you;
respond to a survey or provide feedback.

3.1.B. Automated technologies or interactions. As you interact with our Website and Apps, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cause 14 cookie policy for further details. We may also collect information on your heating system use and performance via our Apps and/or Homely products.

Homely Products
Websites
Apps

3.1.C. Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below.

From your employer or main contractor when they are a registered contractor,
Personalised advertising via third party marketing platforms such as, but not limited to, Meta, Google and Microsoft;
From an approved installer, who has installed, repaired or maintained our products/services at your home;
Building surveyors and specialists appointed to assess a property in relation to our services;
From a family member when they have been appointed or notified to us as a point of contact;
From a member of our household if they have been given access to your registered app accounts;
From banks, financial institutions and payment processing facilities;
Credit Check providers, Companies House and any other agreed third party references;
From our industry regulators and Government bodies;
Technical Data from analytics providers such as Google based outside the EU;
Contact, Financial and Transaction Data from providers of technical, payment and delivery services;
From our manufacturers, suppliers and subcontractors where they directly supply goods or services to you, so that we may control, oversee and manage the supply of these to you;
From Clean Air Ventures or other funding provider, where you have entered an assignment of rights contract in relation to the Domestic RHI Scheme run by Ofgem.

3.2 Where we have engaged a sub-contractor (usually an Installer) to perform some of the services to you, they may collect some personal data whilst performing such services and this will be given to us (see also section 7 below Disclosure of your Information).

4. What Personal Data might we Collect from you

name;
address;
email address;
telephone number;
gender;
business address
business name
account number
job title
age range
information about any device you have used to access our Services or the websites, or download an App (such as your device’s make and model, device identifier, operating system, browser, MAC address or IP address);
information about the pages or sections you have visited on the websites including the pages or sections you visited, the website or mobile application you were referred from, and when you visited or used them;
information about the Services we provide to you (including for example, what we have provided to you, when and where and, if applicable, how much you paid);
bank account details, payment card information, and information from credit reference agencies;
your account login details and profile information when you register an account with us, including your user name and password;
information you provide to us with when you contact us by phone, email, post, or when you communicate with us via social media;
information about electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication;
answers you provide when you respond to competitions, votes and surveys;
your identity, public profile, follows and likes from a social network such as Facebook (this may include your employment or education information if you include it in your public profile);
your use of your heating system, information on the performance of your heating system, patterns of heating behaviour and absences from the property, all for the purpose of managing the heating of your house;
other personal data which you may disclose to us when you use our Services at any time.

We also collect, use, retain and share anonymous or aggregated data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate data on how you use our Website to calculate the percentage of users accessing a specific website feature, or to better understand how our products function and renewable systems. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

Sensitive Data (known as Special Categories of Personal Data and includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). We do not usually collect this Sensitive Data about you and will obtain your explicit consent in the event we intend to.

5. How we Use your Personal Data

5.1 All personal data that we obtain about you will be used in accordance with current data protection law and this Privacy Policy. We will process your personal data as follows:

As necessary, to meet our obligations under any contracts we are a party to (or your employer or main contractor is a party to), such as a contract to process an order from you for one or more of our Services or products including, where applicable, taking payment and carrying out support services and delivery.
As necessary, to comply with a legal obligation, for the following purposes:
- Where you exercise your rights under data protection law and make requests.
- To report to our regulators.
- To provide and maintain tax and accounting records.
Based on your consent, for the following purposes:
- To send you marketing communications (also see 5.2 Marketing).
- To provide you with funding options for Heat Pump installations using the Installer Toolkit software.
- To refer to third party partners in relation to their goods and services.

Based on Legitimate Interest. We may process your personal data for the purposes of our legitimate interests, provided that these uses aren’t outweighed by your rights or interests. For any uses we justify on the basis of legitimate interest, you have the right to opt out of such processing. These include the following:

We may contact you for marketing purposes (see 5.2 Marketing).
We may review and assess your use of our services in order to better understand our business and services, as well as develop new products.
To set you up as the key user or administrator for your employer.
To contact you in relation the performance or subcontracting of services to you or your employer.
To manage or accounts and tax reporting.
To manage and support our CRM and business functions, supply chain and subcontractors.
To operate and maintain our Website and portal, to provide updates and new versions and ensure their performance.
To operate and maintain our apps and ensure their performance;
To ensure the operational performance of your home heating system;
To manage our supply chain when the supplier, logistics provider or other subcontractor directly delivers goods to, or performs services for, you;
To fulfil our obligations to third party funding providers where you have entered an assignment of rights contract under the Domestic RHI Scheme with Ofgem.
To fulfil our obligations to third party funding providers where you have entered an contract with funding from Duologi.
To fulfil our obligations to third party funding providers where you have entered an contract under the Boiler Upgrade Scheme Scheme with Ofgem.

5.2 Marketing

If you are an individual or consumer we will only market to you if you have provided your consent, have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
We do contact and market to existing business customers and other organisations which we believe may be interested in our services and, as such, may contact you using your business contact information in order to discuss this with you or your employer. This includes if you have a validated profile on your employer’s or main contractors account with us. We rely on our legitimate business interests to do this.
Nonetheless, we strive to provide you with choices regarding any marketing communication and you will be able to opt out of any communications. If you opt-out we operate a suppression list to ensure we can manage this process, which means we keep the minimal personal data necessary to ensure we do not contact you again.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of service purchase or other transactions, or when we have another legal basis to process.
We do not share your data for third party marketing without your consent.
Contact with you via third party marketing platforms such as, but not limited to, Meta, Google and Microsoft are done so in compliance with those platforms own privacy policies and terms of conditions as per sign up agreements an individual will have made directly with these platforms. Information received by us from these platforms is anonymised, however removal of data from these services should be done so via direct contact with these platforms and cannot be undertaken by Evergreen Earth or any of its brands.

6. Data Security and Integrity

6.1 Evergreen Earth is committed to taking reasonable and appropriate steps to protect the Personal Information that we hold from misuse, loss, or unauthorised access. We do this by using a range of technical and organisational measures including measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your personal information, please Section 13 ‘Contact Us’
6.2 The Website is designed to secure the Personal Information you provide on computer servers in a controlled, secure environment, with protections from unauthorised access, use or disclosure. When Personal Information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
6.3 However, while we do our best to protect your Personal Information, we cannot guarantee the security of all data which is transmitted to the Website or to another website via the internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of the Website, please keep this password safe.

7. Disclosure of your personal Data

7.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in Section 736 of the UK Companies Act 1985.

7.2 We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If our business or substantially all of its assets is acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements.
To protect the rights, property, or safety of us, our customers, or others.
If we need to disclose personal data to one of our sub-contractors and suppliers who may be providing the services or products directly to you, however, please note we ensure we have appropriate safeguards in place with these sub-contractors.
To other third parties with your prior consent.

8. Where is your Data Stored

8.1 Evergreen Earth is a UK based organisation whose offices are in the UK.

Our Websites are hosted within the UK or the EEA.
Our customer relationship management, marketing and accounting systems for all our businesses are UK and EEA based.
We use a wide range of Cloud Service Providers (CSPs) as part of our processing environment. Unless we specifically state otherwise, we are, in respect of all these CSPs, the data controller.
Unless we specifically state otherwise all of the CSPs that we use utilise UK or EEA-located processing facilities.
Our payment processors and banking arrangements are based in the UK or EEA

8.2 The data that we collect from you may be transferred to, and stored at, a destination outside the UK and European Economic Area (“EEA”). Whenever we transfer your personal data out of the UK and the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Government (which is deemed to include the European Union post Brexit).
Where we use certain service providers, we may use specific contracts approved by the European Commission and the UK Government which give personal data the same protection it has in Europe as well as undertaking appropriate due diligence and risk assessment of that service provider and local laws.
- We may also transfer your data outside of UK and EEA without one of the above safeguards (6.2) on an occasional basis with your consent or to perform a contract with you. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
- Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website. Any transmission is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

9 Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

10 Your Rights

Evergreen Earth recognises that your personal data belongs to you and we don’t wish to use it in ways that you don’t want us to.

You have various rights under the data protection laws, which you can exercise by contacting us. The easiest way to do this is by email to [email protected]

Under data protection law you have certain legal rights in relation to the personal information that we hold about you. You may exercise these rights at any time by contacting us using the details set out in section 13.

Please note:

in some cases we may not be able to comply with your request (e.g. we might not be able to delete your data) for reasons such as our own obligations to comply with other legal or regulatory requirements. However, we will always respond to any request you make, and if we can’t comply with your request we will tell you why

Your Rights Include:

The right to object to marketing. You can control whether or not you receive marketing email by using the “unsubscribe” button at the bottom of the email. We will action any unsubscribe request within 14 days of receipt. We will only send these to consumers and individuals with your consent or if you are an existing customer (see Marketing (5.2) below for more details).
The right to access your personal information You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will not usually be a charge for dealing with these requests. Your information will usually be provided to you in writing, unless otherwise requested, or where you have made the request by electronic means, in which case the information will be provided to you by electronic means where possible.
The right to rectification We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you do not believe this is the case, you can ask us to update or amend it.
The right to erasure (also known as ‘the right to be forgotten’) In certain circumstances, you have the right to ask us to erase your personal information. Examples would include where the data is no longer required for the original purpose, consent has been withdrawn and there no overriding grounds for continuing the processing, or for compliance with the national law or for legal or regulatory obligations. There are occasions when a request made under data protection law is overridden by other legal and statutory data retention requirements.
The right to restriction or suspension of processing In certain circumstances, such as a question over its accuracy, you are entitled to ask us to stop using your personal information or to suspend its use.
The right to data portability In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice.
The right not to be subject to automated decision-making (including profiling) You have a right not to be subject to a decision based solely on automated means.
The right to object to processing For certain uses of your personal information, we will ask for your consent. This consent can take the form of an action or affirmative instruction. Where we do this, you have the right to withdraw your consent to further use of your personal information. In other circumstances we may process your data using legitimate interest, and again you have the right to withdraw this right of processing, unless it is necessary in connection with our legal rights.
The right to lodge a complaint with the ICO We would hope that you will always raise any issues with us first, and that we will be able to resolve them to your satisfaction. However, if this isn’t possible then you always have a right to complain directly to the Information Commissioner’s Office (ICO) if you believe that any use of your personal information by us is in breach of applicable data protection laws and regulations.

Please see below for contact details of the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
Email: [email protected]
Making a complaint will not affect any other legal rights or remedies that you have.

11 How long do we keep your Personal Data

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting or administrative requirements.

To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information, the applicable legal requirements and whether we can achieve those purposes through other means.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical analysis, such as looking at email open rates, or to improve our website and develop new products. In these cases, we may use this information indefinitely without further notice to you.

Please see the below table for more details on key examples of the data we process, how long for and who it may be shared with.

Data Shared With	Purpose for Collection	Basis For Processing	Retention Period
Cloud-based CRM system, Big Change and Hubspot system	To provide accurate Customer Relationship Management records for our Customer base and to ensure we are providing a high level of service to our customers through understanding their requirements. To communicate with you about any issue that you raise with us or which follows from an interaction between us	Contractual fulfilment/ Legitimate Interest	Retain indefinitely whilst the Customer is in contract with Evergreen Earth or 2 years post contract/consent
CircleLoop and VOIP Platform	To ensure that all calls are recorded for training and quality purposes. To ensure that we can deal with all Customers enquiries and ensure a high level or service To communicate with you about any issue that you raise with us or which follows from an interaction between us	Legitimate interest	3 years
Analytics tools – Google Analytics, Facebook Pixel	In order to be able to contact customers/potential customers who are interested in a product or service provided by Evergreen Earth	Consent	6 months if a marketing mail is left unopened
Joomla / Sage Pay / Stripe / Duologi / Xero	To process purchase / service transactions for products and services with customers, and to ensure any transaction issues can be dealt with To fulfil purchase requests using payment cards For accounting and taxation purposes Documentation should any contractual legal claim arise	Obligation/legitimate interest	Maximum 8 years from the date of the performance of the contract 8 years for VAT records from the performance of the contract(Note: Full card information is never held in the system, in line with PCI / DSS Compliance)
CloudFlare	To protect our websites and infrastructure from cyber attack or other threats and to report and deal with any illegal acts	Legitimate interest	Duration of use of service
Homely (hosted on AWS)	As a secure cloud hosting service in which relevant information on customers, product and service information, heating system performance, customer profile and preferences, and other personal data processed by the business is stored in accordance with this Policy.	Legitimate interest/ contract/consent	For the duration of any service, engagement or interaction, and for up to 6 months after, unless we otherwise are required or permitted to retain it longer (for example if managing a complaint or for tax/payment records) in accordance with the purpose the data was collected. Aggregated/anonymous data may be retained as set out in 6.1. above. For further information on retention practices for a specific data category, please see Contact Us.
Funding Calculator / Installer Toolkit (Including sharing with subcontractors)	To advise on improved funding amounts as the cost of borrowing and materials reduces. To contact the customer to arrange the assessment of the property Building dimensions and installation feasibility data collected during the assessment will be stored in toolkit and utilised to provide a proposal to the customer	Consent / Contractual performance / Legitimate interest	NOT completed funding calculator (didn’t click link) – Keep data for as long as re-targeting sequence lasts. Opted in to send results but NOT booked an assessment – 18 Months Opted in to send results but NOT booked an assessment – 18 Months NOT Opted in to send results and NOT booked an assessment but completed funding calculator – 18 Months Assessment Carried out and Data Collected and Stored in the Installer Toolkit – 7 Years
MailChimp	We collect your name and email address to send you to information about updates relating to: (i) registration and account services; (ii) Contacting you in relation to service provision, our services and products, and account management, if you have provided contact details or a validated profile for an or registered contractor; (iii) This will come in the form of a newsletter; (iv) Other business and customer management communications. Marketing and other communications as permitted in accordance with this Policy. We collect your name, email address in order to maintain contact with you about your enquiry into our B2C Services	Consent/legitimate interest	Whilst the customer, their employer or main contractor or otherwise has a contract in place with Evergreen Earth, or chooses to opt out of newsletters. Not retained if individual rejects validation email as part of registration process for their employer or main contractor with Evergreen Earth. NOT completed funding calculator (didn’t click link) – Keep data for as long as re-targeting sequence lasts. Opted in to send results but NOT booked an assessment – 18 Months Opted in to send results but NOT booked an assessment – 18 Months NOT Opted in to send results and NOT booked an assessment but completed funding calculator – 18 Months Assessment Carried out and Data Collected and Stored in the Installer Toolkit – 7 Years
Website Contact Forms	We collect your name, email and telephone number to provide you with your requested information about our products and services	Consent	2 Years, unless you, your employer or main contractor becomes a customer in which case it may be longer, in line with the above retention periods.
With manufacturers, third party suppliers/installers, logistics providers and sub-contractors providing services and supplying products on our behalf. (specifically including Danmat who manufacturer Homely products)	In order to manage the delivery of products to you (as well as returns, replacements, collections and refunds), register warranties and ensure contracted services are performed as agreed, products purchased are operating correctly, we may need to process personal data and share these with our supply chain.	Legitimate interest; Contract; Consent	Up to 8 years for VAT records from the performance of the contract. Or two years if on the basis of your consent.
Ofgem Boiler Upgrade Scheme, Clean Air Ventures or other third-party loan or funding provider.	To enable you to obtained funding covering the initial purchase of a renewable system by a scheme administered by Ofgem or any equivalent Government subsidy scheme, both you and us may be contractually obligated to share information relating to maintenance of the system, administration of the account.	Legitimate interest/consent	Up to 8 years for VAT records from the performance of the contract
With your Distribution Network Operator	Where you have chosen to have an installation of renewable technology, a DNO application may be required before or after installation.	Legitimate interest/contract	Maximum 8 years from the date of the performance of the contract
Regulation Accreditation Parties NAPIT/MCS/ NICEIC/ HIES	In order to be able to install renewable technology recognised by the industry as quality we are registered with accreditations. We will be required to share your personal information to ensure we are following regulation requirements Therefore both you and us may be contractually obligated to share information relating to installation, maintenance of the system, administration of the account.	Legitimate interest/contract consent	Up to 8 years for VAT records from the performance of the contract. Or two years if on the basis of your consent.

12 Complaints

Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.
We are keen to sort it out. We’ll do all we can to resolve your complaint quickly.
Please contact us in writing at using Section 13. Our office hours are 9am to 5pm Monday to Friday. You can write us The Edge Business Centre, Clowes Street, Manchester, M3 5NA. Attention: Customer Service.

No matter how you get in touch with us, we ask that you provide us with:

Your contact details or account number – we may have to contact you in order to get more information in order to resolve your issue.
Background information on the issue.
The impact the issue is having on you.
Your preferred resolution.
- Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority. For the United Kingdom, this is the Information Commissioner’s Office (ICO), who is also our lead supervisory authority. Its contact information can be found at https://ico.org.uk/global/contact-us/

13 Contact Us

13.1 Questions, comments, issues and requests regarding this privacy policy or your data are welcomed and should be addressed in writing to [email protected]

13.2 Or by mail to The Edge Business Centre, Clowes Street, Manchester, M3 5NA. Attention: Compliance Department. Attention: Customer Service.

14 Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Cookies perform various different functions, but essentially they are used to allow websites to respond to you as an individual and how you use it. Cookies in no way give us access to your computer or any information other than the data you choose to share with us.

You are able to accept or decline cookies when you enter our website and see the cookie notice. Alternatively, you can manage your cookie preferences through your browser settings – most browsers allow you to refuse or accept cookies. Should you change your settings to refuse all cookies, there may be a negative impact upon the usability of many websites, including this one. Below are links explaining how you can manage cookies on a number of browsers:

This site uses Google universal analytics code which supports data collection without browser cookies, this means that data can be collected even if cookies are cleared or disabled. To opt out of being tracked by Google Analytics across all websites, please click here: http://tools.google.com/dlpage/gaoptout

If you need any help regarding cookies on our website, get in touch by emailing us on [email protected]

We use the following cookies:

Essential – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical and Customisation – These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Performance and Functionality – These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). These cookies are used to enhance the performance and functionality of our website, but are not essential to its use. However, without these cookies, certain functionality (like videos) may become unavailable.

Advertising – These cookies are used to make advertising messages more relevant to users. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on user interests. These cookies are used to enable users to share pages and content that they find interesting on your website through third-party social media platforms. These cookies may also be used for advertising purposes. [We may also share this information with third parties for this purpose.]

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Essential

Cookie Name	Platform	Description	Duration Active
HSID	Google	Security cookie to confirm visitor authenticity, prevent fraudulent use of login data and protect user data from unauthorised access.	2 years
_hjMinimizedPolls	Hotjar	Hotjar cookie that is set once a visitor minimises an on-site survey widget. It is used to ensure that the widget stays minimised when the visitor navigates through our site.	1 Year
AEC	Google	Ensure that requests within a browsing session are made by the user, and not by other sites	1 Year
SEARCH_SAMESITE	Google	allow servers to mitigate the risk of CSRF and information leakage attacks by asserting that a particular cookie should only be sent with requests initiated from the same registrable domain.	23 hours and 59 minutes

Advertising

Cookie Name	Platform	Description	Duration Active
ANID	Google	These cookies are intended for storing user’s settings in the search engine, for advertising and for analysing the use of the search engine recorded by Google for its purposes.	8 Months
CONSENT	Google	These cookies are intended for storing user’s settings in the search engine, for advertising and for analysing the use of the search engine recorded by Google for its purposes.	2 years
__Secure-3PSIDCC	Google	Targeting cookie. Used to create a user profile and display relevant and personalised Google Ads to the user.	2 years
__Secure-1PSIDCC	Google	Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.	2 years
__Secure-3PSIDTS	Google	Builds a profile of website visitor interests to show relevant and personalised ads through retargeting.	2 years
__Secure-1PSIDTS ; __Secure-1PSID; __Secure-1PAPISID	Google	Google. Targeting cookie. Used by for targeting purposes to build a profile of the website visitor’s interests in order to show relevant & personalised Google advertising.	2 years
__Secure-3PSID	Google	Builds a profile of website visitor interests to show relevant and personalised ads through retargeting.	2 years
APISID	Google	Set by DoubleClick. This cookie is set through the site by advertising partners, and used by them to build a profile of the website visitors interests and show relevant ads on other sites. This cookie works by uniquely identifying your browser and device	2 years
SAPISID	Google	Google collects visitor information for videos hosted by YouTube.	2 years
SSID	Google	Google collects visitor information for videos hosted by YouTube on maps integrated with Google Maps.	2 years

Analytical and Customisation

Cookie Name	Platform	Description	Duration Active
_gid	Google	Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session.	23 hours and 59 minutes
_ga	Google	Records a particular ID used to come up with data about website usage by the user	2 years
_gat#	Google	Enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session.	less than 1 minute
_ga_#; _ga_3JSLBWWY25	Google	Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions	2 years
*_ga_; _ga_RL7WKFN16X**	Google	Google Analytics sets this cookie to store and count page views	2 years
_gat_gtag_UA_*	Google	Google Analytics to store a unique user ID	2 years
SIDCC	Google	Google Analytics uses this security cookie to protect a user’s data from unauthorised access.	2 years
1P_JAR;	Google	This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.	1 Month
NID	Google	The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on.	1 Year
OTZ	Google	These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect anonymous information, such as the number of visitors to the web, where visitors have come to the website from and pages visited.	2 years
_hjFirstSeen	Hotjar	Identifies a new user’s first session. Used by Recording filters to identify new user sessions. Boolean true/false data type.	30 minutes duration, extended on user activity.
DV	Google	These cookies are used to collect information about how visitors use the Site and use the information to compile reports and to help improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited.	2 year

Performance and Functionality

Cookie Name	Platform	Description	Duration Active
Chatra.lastPageViewAt	Chatra	To store and count pageviews	2 years
Chatra.referrer	Chatra	To store referrer ID’s	2 years
Chatra.clientld	Chatra	To store a unique user ID	2 years
_hjMinimizedPolls	Hotjar	To store if a message has been dismissed	2 years
_hjSessionUser_3515185	Hotjar
SEARCH_SAMESITE	Google	This cookie is used for the correct sending of data to Google.	5 Months
SID	Google	Google uses this cookie for security. It contains digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time. This cookie allows Google to block many types of attack, such as attempts to steal the content of forms that you complete on web pages.	2 years